Shipping and Returns Policy
Shipping and Returns Policy on all domestic orders
Our goal is to offer you the best shipping options, no matter where you live, ensuring that we provide the very highest levels of responsiveness to you at all times.
It may take 7-10 business days for your shipment to arrive at the domestic locations, international shipping may take longer depending on the location and custom clearance. Shipping charges are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email.
We package and ship your order as soon as we get credit card authorization and verification. Based on our shipping address, we determine the most efficient shipping carrier for your order. The carriers that may be used include, the U.S. Postal Service (USPS), United Parcel Service (UPS), FedEx.
To place an International Order, follow the steps below:
1) Choose your preferred currency in the top right corner of the website.
All of our prices will automatically be converted into your chosen currency
2) Shop our website as you normally would, add items in the cart that you intend to buy
3) When you are ready to buy your selection, go to the checkout by clicking on the cart icon
You can enter your billing, shipping, and payment information on the page that opens. Follow the prompts from thereon.
You may use Visa, MasterCard for any international order, and Paypal for orders in select currency.
Shipping cost would automatically be calculated at the checkout.
Any applicable custom duty and taxes would solely be buyer's responsibility and may vary by country. The duty may not get reflected at the checkout, however all international buyers may have to pay it upon delivery, while receiving the item/s. Please check with your country's customs department on the custom taxes and fee.
We offer 30 days returns on all domestic orders! Return shipping to be borne by the customer. Merchandise must return to the warehouse by 11:59 PM Eastern Time on/before 30th day.
BeeCotton Organics is focused towards 100% customer satisfaction and wants you to be completely happy and satisfied with your purchase, which is why we offer returns on all domestic regardless of the size!
Our products cross multiple layers of thorough quality checks before they are shipped out to our customers. However, we understand that online shopping could be overwhelming at times, and that there may be a situation when you are dissatisfied or unhappy with your purchase. In an event this occurs, we will gladly accept returns within 30 days from the date of delivery. All we ask is to send the merchandise back in the same condition as you received it, unworn/unused, all tags attached, unwashed salable condition. It must also be in its original packaging.
1) Customer Initiates a Return: You may initiate a return by emailing us at email@example.com. Be sure to include the following -
a) Order number
b) List of items to be returned
c) Reason for the return (this information is optional and would only be used to improve our service to serve you better in future)
2) Use USPS or any other service for returning items.
3) Shipping Item Back:
- Make a copy of the invoice that was sent with your package for your records.
- Circle the item(s) that you're returning and note the quantity and reason(s) for return on your invoice (optional, info. would be used to improve future service).
- Pack your item/s securely, in the original package if possible, and include your completed invoice (be sure to keep a copy for your records).
- Print and Affix your shipping label to the packaging. Make sure no other tracking labels are shown.
- Take the package to your nearest drop off location
5) Issue Refund:
Once your return package has been received and inspected by our returns department, your return or exchange will be processed in the order it was received. Domestic processing may take up to 7-10 days, International processing may take longer depending on your country's credit policies.
All returns will be credited to the original method of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear within 7-10 business days (may vary depending on your credit card company).
Please Note: Credit may only be issued for the merchandise that is in salable condition. Items returned in poor condition may not be eligible for return. Management reserves the right to refuse return on items returned in poor condition. The definition of "poor condition" includes but is not limited to - washed, worn/used, soiled, tags detached, without original packaging, box etc.
If your BeeCotton product/s was purchased from a 3rd party site or store, the product must be returned to the original place of purchase directly.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, we recommend to first check with your credit card company as it may take some time before your refund is officially posted. If you’ve still have not received your refund yet, you may contact us at firstname.lastname@example.org
EXCHANGES (IF APPLICABLE )
We would gladly replace or exchange item/s at no cost to the customer in an event the item shipped was defective or damaged. The item may either be exchanged for the exact same item or for a different size or pattern (customer's choice).
To initiate return, you may send us an email at email@example.com describing the issue. Upon receiving the email, we shall send the prepaid return shipping label at the email address provided. Follow the step-by-step instructions for returns as outlined above (Return Process/Steps).
The merchandise may be returned at the address below:
BeeCotton Organics Inc.
P.O. Box 112
Lewis Center OH 43035
Gift item/s may be returned for an exchange with other item or a gift credit for the value of your return. In an event the customer chooses to receive a credit, an e-gift card will be issued and emailed once the returned item is received and verified by the returns department.
Since every country has its own mailing service and process, therefore unfortunately BeeCotton does not provide return shipping labels for international returns. However, if a customer wants to return an item, they may certainly do so but at their own expense, using their own postage. Custom and excise duties would also be borne by the customer both ways.
All other return terms & conditions would apply as domestic returns.